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Free returns
Lacoste Thailand has the policy to accept products within 14 days according to these issues
1. The products have been damaged during the delivery process
2. The products do not match with the orders ie. wrong color or size
3. Lacoste Thailand reserves the right not to accept a return due to personal reasons
4. If the product that Lacoste Thailand will send back is out of stock, the company will refund within 7-14 business days after the day that the products have arrived the warehouse and have been checked
5. Customer service team will verify the item and reserve the rights of replacement/refund according to the company policy
6. Credit card - If you wish to return a product that has been purchased using a credit card. The card-issuing bank will refund the balance onto your card that you used to make the purchase. The lead time of refund depends on the billing cycle of the card-issuing bank. Please contact your bank for any further questions regarding to your refund. crocs cannot contact the card-issuing bank on your behalf due to the privacy policy and violations of law
7. Atome - If you wish to return or discontinue Merchant Services that have been purchased using the Deferred Payment Structure and/or request for a refund, return, or replacement as may otherwise be accepted or permitted by law, such refund, return or replacement shall be subject to (i) the relevant Merchant’s refund process and procedures; and (ii) our own checks in relation to the refunds, returns and replacements. Until the return, discontinuation, or refund has been processed through the Platform, you will remain liable for the full payment of the Merchant Services. All Deferred Payments will continue to be processed in accordance with the dates set out in your Payment Schedule
***Refunds will be made back to the original payment method. Please note, customised items, underwear (except bras) are not eligible for return.
Step 1: Identify Product Issues
If you encounter any problems after receiving your order and willing to change/return the product, please contact Lacoste Thailand via Live Chat on the website or e-mail: admin@lacoste.co.thon Monday-Sunday 09:00-21:00 within 14 days after receiving products
Step 2 : Receive Confirmation Call
1. Staff will verify the order and contact you back to confirm that you are requesting to change/return your order
2. In the case of mismatch between the orders and the products, the products have to be resent with the good condition, unused, unwashed with product tags
3. Lacoste Thailand will check the products that will be changed. If the products are under the standard, Lacoste Thailand reserves the right to cancel the return
4. If the product that Lacoste Thailand will send back is out of stock, the company will refund within 7-14 business days after the day that the products have arrived the warehouse and have been checked
Step 3: Return The Products Via Post Office
1. When sending, please attach the receipts with the products (the products must be unused and unwashed with product tags). The products will be verified by Lacoste Thailand staff
2. The agent will contact you within a few days to confirm the status of the return
3. If Lacoste Thailand verifies that the products are not match with the conditions, the company will send the products back to customer
4. The products will be sent back via post within 7-10 business days
Safe and secure payment
WE KEEP YOUR DETAILS SAFE
All payment information is protected by secure connection to ensure your card data cannot be used by anyone else.
The following payment methods are available at the Lacoste online shop:
1. Credit/Debit Card (2C2P) – by filling in Name and Last Name on the card, card number, expiry date, CVV code
2. Internet Banking/ ATM Machines (1-2-3 Service) – by using reference code and pay via Mobile Banking (KBANK, SCB, BBL, KTB, BAY, GSB) or ATM machines (KBANK, SCB, BBL, KTB, BAY)
3. Counter Services (1-2-3 Service) – by using reference code in printed version and pay at Counter Services (Boonterm, Big C, Pay@Post, Lotus, Cenpay, TMN)
Free Standard Delivery
Free shipping on orders over 500 baht!
You will receive your order within 3-5 days. During a peak campaign period, could be up to 7-10 days.
Customer service
If you have any questions, please contact customer service via Live Chat on the website or e-mail: admin@lacoste.co.th on Monday-Sunday 09:00-21:00
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