FAQ

Order view details Close

How to order?

If you want to buy a product that has several choices of colors, please firstly select the desired product >> the color >> the size >> number of pieces. Then, click "Add to cart". In such a case, you must log in with your own account for the system to recognize your order. If you have never registered on the website before, you can register for free.

How to update my shopping cart?

You can check and modify your "Shopping cart" (i.e. changing size, adding more items, and etc.) Then, click "Update shopping cart".

How long will it take to receive my order?

You will receive your order within 3-5 days. During a peak campaign period, could be up to 7-10 days.

Can I track my order?

Yes! You will receive an order tracking email once the tracking number is updated. Or, you may sign-in on the website and go to 'My account' to check the order status in 'Order History' as well.

Can I change my order once it's confirmed?

Unfortunately, we are unable to make any change any orders once they have been placed.

What if the style or size I want is not available?

The products displayed on our website are available for adding to your shopping cart and placing an order. However, if you are unable to add a product to your cart after selecting the desired color and size, it may mean that there is insufficient stock available for your order. Or if you have successfully added the product to your cart but are unable to proceed with payment, this may be because the product is no longer available in sufficient quantity at the time of checkout. Please review your shopping cart before proceeding with your order each time.

Where can I buy Lacoste near me?

Go check your nearest store here.

Can I buy a gift card / gift voucher?

We do not currently sell gift cards/ gift vouchers.

Payment view details Close

How can I pay?

1. Credit/Debit Card (2C2P) – by filling in Name and Last Name on the card, card number, expiry date, CVV code

2. Internet Banking/ ATM Machines (1-2-3 Service) – by using reference code and pay via Mobile Banking (KBANK, SCB, BBL, KTB, BAY, GSB) or ATM machines (KBANK, SCB, BBL, KTB, BAY)

3. Counter Services (1-2-3 Service) – by using reference code in printed version and pay at Counter Services (Boonterm, Big C, Pay@Post, Lotus, Cenpay, TMN)

Can I pay with an overseas card and have my order delivered to a Thailand address?

You may use credit or debit cards issued by overseas banks or financial institutions to make a payment. However, please check with your card-issuing bank or financial institution regarding the terms and conditions for online purchases before completing your transaction. Please note that the shipping address for your order must be located within Thailand only.

What if my Payment has failed?

The website has 2 main payment methods to choose from:
1. COD
2. 2C2P In the 2C2P service, there are channels for money to be divided into:
2.1 Credit/Debit Card
2.2 Counter Service, ATM/Kiosk, Internet/mobile banking, Web pay/Direct Debit, Promtpay
2.3 Installment

If the payment fails with a credit or debit card, such as not reaching the OTP entry level, not completing the payment and closing the website first, or the payment fails in the back-end system, Shopify will not be able to record the order because the payment failed, so the customer must only re-order and complete the payment.

Contact view details Close

How can I contact customer service?

You can contact us via Live Chat or email at admin@lacoste.co.th during our service hours, 9:00 AM – 11:00 PM, Monday to Sunday, including public holidays.

Delivery & Returns view details Close

How much is delivery?

Free shipping on orders over 500 baht!

(Terms and conditions may be subject to change without prior notice. Please check the terms and conditions each time before placing an order.)

How are items delivered?

Packages are delivered by local logistic. You may get a call when it's out for delivery.

Can I ship to an alternate address, including a work address?

Yes, just make sure you fill-in all required informations i.e. name, last name, address and phone number correctly.

Can my order be shipped abroad?

No, we currently only deliver to Thailand.

How do I change my address information after I placed order?

Yes, just make sure you fill-in all required informations i.e. name, last name, address and phone number correctly.

Returns & Refunds view details Close

Is it free to return the product?

Free return only effective for 3 cases.
1. If you have received the wrong item(s) in your order
2. If you have received defective/ broken item(s) in your order
3. If your order is missing during delivery
Read more detail here.

How can I refund my order?

Contact our customer service and let the team proceed.
The refund period could be up to your payment method when placed the order.

How long for the refund period?

Credit Card (2c2p) 7-30 business days
Debit Card 15-45 business days
Bank transfer / Counter Service (123 service) 7-14 business days
COD 7-14 business days
Cash 7-14 business days

Note: Refunds will be issued through the payment channel that the customer made a purchase and the refund process will begin counting from the day the warehouse receives and verifies the returned order.

Others view details Close

What should I do if I forgot password?

Click Reset Password on the log-in page and you'll get the email sent back to the mailbox. Customers have to click on the link from the email to reset their password again (there is a timeout of about 2 hours).

Return & Exchange and Refund policy

Remarks

Lacoste Thailand reserves the right to consider the confirmation of return. If the returns do not follow the agreements and conditions as above, the company can cancel the returns.

This policy can only apply on online shopping via www.lacoste.co.th The company does not accept the return from Lacoste Thailand stores or Lacoste Thailand counters in department stores.

If you have any questions, please contact customer service via Live Chat on Monday-Sunday 09:00-23:00 or E-mail: admin@lacoste.co.th

Please identify your order numbers, address, E-mail, and contact number for fast process.

Lacoste Thailand has the policy to accept products within 14 days according to these issues

1. The products have been damaged during the delivery process
2. The products do not match with the orders ie. wrong color or size
3. Jungsaemmool Thailand reserves the right not to accept a return due to personal reasons
4. If the product that Jungsaemmool Thailand will send back is out of stock, the company will refund within 7-14 business days after the day that the products have arrived the warehouse and have been checked
5. Customer service team will verify the item and reserve the rights of replacement/refund according to the company policy
6. Credit card - If you wish to return a product that has been purchased using a credit card. The card-issuing bank will refund the balance onto your card that you used to make the purchase. The lead time of refund depends on the billing cycle of the card-issuing bank. Please contact your bank for any further questions regarding to your refund. crocs cannot contact the card-issuing bank on your behalf due to the privacy policy and violations of law
7. Atome - If you wish to return or discontinue Merchant Services that have been purchased using the Deferred Payment Structure and/or request for a refund, return, or replacement as may otherwise be accepted or permitted by law, such refund, return or replacement shall be subject to (i) the relevant Merchant’s refund process and procedures; and (ii) our own checks in relation to the refunds, returns and replacements. Until the return, discontinuation, or refund has been processed through the Platform, you will remain liable for the full payment of the Merchant Services. All Deferred Payments will continue to be processed in accordance with the dates set out in your Payment Schedule

Step 1: Identify Product Issues

If you encounter any problems after receiving your order and willing to change/return the product, please contact Jungsaemmool Thailand vai Live Chat on Monday-Sunday 09:00-23:00 or E-mail: admin@lacoste.co.th within 14 days after receiving products

Step 2 : Receive Confirmation Call

1. Staff will verify the order and contact you back to confirm that you are requesting to change/return your order
2. In the case of mismatch between the orders and the products, the products have to be resent with the good condition, unused, unwashed with product tags
3. Jungsaemmool Thailand will check the products that will be changed. If the products are under the standard, Jungsaemmool Thailand reserves the right to cancel the return
4. If the product that Jungsaemmool Thailand will send back is out of stock, the company will refund within 7-14 business days after the day that the products have arrived the warehouse and have been checked

Step 3: Return The Products Via Post Office

1. When sending, please attach the receipts with the products (the products must be unused and unwashed with product tags). The products will be verified by Jungsaemmool Thailand staff
2. The agent will contact you within a few days to confirm the status of the return
3. If Jungsaemmool Thailand verifies that the products are not match with the conditions, the company will send the products back to customer
4. The products will be sent back via post within 7-10 business days

FAQ